Returns Information
EXTENDED CHRISTMAS RETURNS
Items purchased from 1st October 2025 can be returned up until 14th January 2026.
Customers have 30 days to return for a full refund (as per our regular returns policy).
Items returned after 30 days and up until 14th January 2026 will be credited with a SkateHut Gift Voucher to the original email address.
Returned items must be UNUSED and in pristine condition with no labels/tape on the original packaging to be eligible.
HOW TO RETURN AN ITEM
1. Download Form
Please click here to download your returns form:
https://www.skatehut.co.uk/media/wysiwyg/RM_Returns_Form_22Novx.pdf
2. Once you have filled in the form please follow the next steps to return your item
If you do not have a printer then a written note will be fine but this must contain your Order ID.
3. Pack your item and print a despatch label
While in your account please click on the link below for your chosen courier.
Make sure your item is unused with its original packaging and in a re-saleable condition otherwise the return may not be accepted.
Items returned should have no labels/tape or ink on the product packaging in order to be eligible for a refund
We do offer our own pre-paid return service for £4.99 through Yodel Return
Click here to create a Yodel Return return label.
(Available for parcels up to 50 x 50 x 60cm, max weight 10kg. Note, we are able to collect larger parcels than stated on the Yodel Return site)
4. Post your item
Thats it! Returns are usually processed within a few days but can take upto a maximum of 7 working week days.
December, January and February can take up to 14 working week days.
HOW TO RETURN AN ITEM
Returns Made Easy
We want you to love your order—but if something’s not quite right, returning it is simple.
1. Repackage Your Item Securely
○ Include all original packaging, tags, and accessories
○ Make sure the item is unused and in a resellable condition
2. Include Your Order Number
○ Please clearly write your order number inside AND at the top of the return address on the parcel
3. Send It To Us At:
YOUR ORDER NUMBER
SkateHut, Unit 4, Wilden Business Park
Wilden Lane, Stourport-on-Severn
Worcestershire, United Kingdom, DY13 9LW
4. Choose Your Return Method
● You can use any courier you prefer
● We recommend using a tracked service, as you are responsible for the item until it reaches us
Returns Timeframe
● You have 30 days from receiving your order to return it
● Items returned after this period may not be accepted
Refunds
● Once we receive and inspect your return, we’ll process your refund
● Refunds are issued to your original payment method
● Please allow 3–5 working days for the refund to appear in your account
Exchanges
We do not offer direct exchanges. If you would like a different item, simply:
1. Return your original item for a refund
2. Place a new order for the item you would prefer
This ensures you receive your new item as quickly as possible.
Important Information
● Items must be: ○ Unused ○ In original condition ○ With all packaging intact
● We cannot accept returns for: ○ Used or damaged items (unless faulty) ○ Customised Items
Faulty Or Incorrect Items?
If something isn’t right with your order, please contact us before returning it—we’ll sort it quickly for you.
Need Help?
If you’re unsure about anything, our team is here to help—just get in touch and we’ll guide you through it.
OUR POLICY
We offer a 30 day return policy should you wish to return any UNUSED item(s). *
Simply follow the steps above to return your parcel. For any further questions or information please email us at sales@skatehut.co.uk
Processing time for returns once received back at SkateHut is 7 working days. This can be up to 14 working days during the Christmas period.
Refunds will be the value of the item's basket checkout amount.
*Customers have 30 days from original purchase date to return items for a full refund (as per our standard returns policy).
Some Brands will offer a varied return timeframe. Please refer to individual product description.
REFUND
All SkateHut returns within 30 days will be refunded. We do not offer exchanges.
Please note that you are responsible for covering the return cost which will be deducted from the refund if you use our returns label.
Please note that this £4.99 will be deducted from your order refund value.
Click here to create a Yodel Return return label.
(Available for parcels up to 50 x 50 x 60cm, max weight 10kg. Note, we are able to collect larger parcels than stated on the Yodel Return site)
REFUND
All SkateHut returns within 30 days will be refunded. We do not offer exchanges.
For our full return terms please click here.
RETURNS FORM
You can simply include a note with your Order ID, the item(s) you are returning and any details you may want to make us aware of. Should you prefer to use our pre-made form, you can download it here
No printer? Alternatively, you can write your customer order number and the information about the item(s) on a piece of paper and include it with the parcel as mentioned above.
Please ensure your Order Number is always added as we will need it to locate your details.
PACKAGE
All items being returned must be within 30 days from the date of delivery and be UNUSED and complete, including original packaging.
Please ensure you protect the parcel well for its journey back to us.
Please do not place labels or tape on the actual item, it's box or wrapping.
SEND
Send it in the post.
Please note that delivery costs must be covered by you unless the item is faulty. If there is a fault, please see our FAQ's
Please keep your returns tracking reference safe for future reference. See below for further details on returning your item.
REWARD POINTS?
To use our FREE returns service and receive extra Reward Points for our Economy Delivery Service, please opt for Reward Points instead of a full refund. Once returned, we will credit your SkateHut Account with Reward Points to the value of your returned item AND the cost of our Economy Delivery Charge (£3.95) which you can use towards a future purchase with us.
Simply spend your Reward Points at the checkout to easily purchase your new required item.
If you do not have an account with us, you will be unable to use this service. However, you can quickly create one prior to posting your return back to us. Customer returns without an account will be automatically refunded.
We offer a FREE return service for Reward Points using either Royal Mail or Yodel Return
PLEASE INCLUDE YOUR ORDER NUMBER AND REASON FOR RETURN INSIDE YOUR PARCEL SO THAT WE CAN LOCATE YOUR ORDER ONCE IT'S BACK WITH US!
Click here to create a Royal Mail return label.
(Available for parcels up to 61 x 46 x 46 cm)
Click here to create a Yodel Return return label.
(Available for parcels up to 50 x 50 x 60cm, max weight 10kg. Note, we are able to collect larger parcels than stated on the Yodel Return site)
REFUND
All SkateHut returns will be refunded. We do not offer exchanges. Please note that you are responsible for covering the return cost which will be deducted from the refund if you use our returns label.
Please return to Skatehut Ltd, Amber Way, B62 8AY
PLEASE INCLUDE YOUR ORDER NUMBER AND REASON FOR RETURN INSIDE YOUR PARCEL SO THAT WE CAN LOCATE YOUR ORDER ONCE IT'S BACK WITH US!
We do offer our own pre-paid return service for £2.99
through either Royal Mail or Yodel Return
Please note that this £2.99 will be deducted from your order refund value.
Click here to create a Royal Mail return label.
(Available for parcels up to 61 x 46 x 46 cm)
Click here to create a Yodel Return return label.
(Available for parcels up to 50 x 50 x 60cm, max weight 10kg. Note, we are able to collect larger parcels than stated on the Yodel Return site)