Items purchased from 1st October 2024 can be returned up until 15th January 2025.
Customers have 30 days to return for a full refund (as per our regular returns policy).
Items returned after 30 days and up until 15th January 2025 will be credited with a SkateHut Gift Voucher to the original email address.
Returned items must be UNUSED and in pristine condition.
You have 30 days to return your online order and this can be done by following these simple steps.
You can go straight to our returns portal here
So that your refund can be processed correctly, please ensure that your order number is visible on or inside your return:
(eg 5001234**** 10 Digit Number).
Log into our returns portal to begin generating your return via the link:Returns Portal
Remember: You must return your order before the end of the 30 day returns period.
Exchanges: Currently we are not offering exchanges. Please simply return your item and re-order. Thank you
Returning an unwanted item(s)?
We really hope that you love what you have ordered, but if you are not 100% satisfied with it, we have made our returns simple:
● You can return any item within 30 days, including sale items or items purchased with discounts.
Your 30 days start from the date you received/collected the items you brought online.
● Items MUST be unused and in their original packaging
● Items must be returned with a valid order number (eg 5001234**** 10 Digit Number).
● All refunds will be issued to the original method of payment
● You can return online orders and you need to create your return via our portal [Link Below]
Remember: We are unable to accept any items that you are trying to return outside of the 30
day period mentioned above, or that have been used or are in an unsellable condition. The portal will reject these.
Please allow up to 14 days for your refund, from the date you send your parcel back to us.
There is no need to contact us. You will receive an email when the refund has been processed.
Please keep hold of your return tracking number until you have received your refund.
More information:
Easy returns for online purchases, via InPost and DHL for a small cost, usually £4.95
(Please remember to get a proof of postage receipt and keep this until your refund has been processed).
Ordered in one of our Skatehut stores? The only way to get your refund is to return your items back to store yourself.
Please Note: Our returns policy refers only to items that are unsuitable, incorrect or faulty and does not affect your statutory rights.
If you have sent your order back through our online portal please allow up to 14 working days for your refund, from the date you sent the parcel back to us.
There is no need to contact us. You will receive an email when your refund has been processed.
We are unable to investigate queries until the 14 working days have passed.
Once your refund has been processed, please allow 3-5 business days for your bank/payment method to process the funds back to you.
Further information
● Please keep hold of your proof of return until your return has been processed and your refund has been received.
● Returns can be tracked through our returns portal via the link: Returns Portal
● If you have paid by Gift Card Code, the refunds will be sent back via voucher
● If you paid with Klarna, there is no need to register your items as returned on the Klarna app once you have posted your items back to us.●
● If your item fails inspection it is your responsibility to collect your item. It will be held for 2 weeks. After this time your item will be disposed of.
Need some more help? sales@skatehut.co.uk
In the unfortunate event that you have received an item you believe to be faulty please check the following before returning your goods.
We need to be informed of any potential fault within 48 hours of receipt of the goods so make sure you check your product as soon as it is received.
However, you have 30 days from receipt of your item to inform us that your item is faulty.
If a manual is present please read these thoroughly to ensure the correct operation of the product.
If the fault persists please email sales@skatehut.co.uk with a description of the fault and you order number.
If you could also attach a photo of the area this could help speed up the process a great deal.
Alternatively please call to discuss this with our Customer Service Team on 0121 501 1111.
Please then await further instruction in reply from a member of our sales team. Emails are usually answered within 1 working day.
If you believe that your scooter may be faulty please click here for information that may be of help in resolving the issue.
Need some more help? sales@skatehut.co.uk
