Contact Details

Call Us

Phone: 0121 501 1111

Office Hours

Mon-Thurs: 8am-6pm
Friday: 8am-5.30pm
Sat: 9:30am-5:30pm
Sun: Closed

Shop Hours

Monday: 9:30am - 5:30pm
Tuesday: 9:30am - 5:30pm
Wednesday: 9:30am - 5:30pm
Thursday: 9:30am - 5:30pm
Friday: 9:30am - 5:30pm
Saturday: 9:30am - 5:30pm
Sunday: 10am - 4pm

Company Address

Unit 2, Block 2, Shenstone Trading Estate, Halesowen, W Mids, B63 3XB

Email

sales@skatehut.co.uk

Common FAQs

What is your query regarding?

How much is delivery and how long does it take?

Our UK delivery options and costs are as follows;

Royal Mail First Class (Typically 1-3 working days)

  • Available on orders up to £10 - FREE

Hermes Tracked (1-4 Days)

  • Orders under £10 - £2.95
  • Orders over £10 - FREE

DPD Next Working Day 

Please note Next working day delivery does not include Saturday/Sunday.

  • Orders under £20 - £4.95
  • Orders over £20 - £3.95
  • Orders over £75 - FREE

DPD Next Working Day - By Noon

Please note next working day delivery does not include Saturday/Sunday.

  • Orders over £10 - £8.95

Saturday Delivery

Saturday delivery is availble for orders placed before 3pm on Friday as long as Saturday Delivery is selected at checkout.

  • Orders over £10 - £9.95

We despatch most of our orders by DPD. The service is next working day (provided you order before 3pm) and they require someone to sign for the goods. We can offer delivery to an alternative address, please request this when checking out. We can also suggest the driver tries a neighbour if you can let us know which number. Please note if you request that the package is left somewhere without a signature this will only be done at the discretion of the delivery driver. If you do request an item is left without a signature you assume responsibility for any loss or damage to the package.

Royal Mail First Class typically takes around 1-3 working days for delivery, but please allow 10 days to receive your item as on rare occasions there may be delays that are beyond our control. 

When goods are shipped overseas it is the responsibility of the buyer to return the goods and cover postage costs even if the goods are faulty.

For full information regarding delivery please select the Delivery tab at the top of the page.

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How much is international delivery?

There are three costs for delivery to Europe dependant on location. For most european countries we ship for the price of £11.95 and can typically take between 2-5 days depending on location. For a full breakdown on countries we can deliver to and the costs for delivery please select the 'Delivery' tab at the top of this page.

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How do I return something?

If you are unhappy with your products in any way and wish to obtain an exchange, credit or refund you must return them within 30 days of receipt at the cost to the customer. Returned items must be in a new and unused condition, with all tags and packaging included. All returns are checked by Skate Hut staff before a refund is issued. We will not accept returned goods that are not in a saleable condition and will return them at cost to the buyer. Please package items appropriately for transit to avoid damage to goods or boxes. Please DO NOT stick labels or tape directly to the product packaging.

If you think you have received faulty or incorrect products please call us on 0121 501 1111. If there has been an error or the product is faulty we will refund the return postage costs up to £10. We would not recommend that you use premium postal services or couriers. For larger items we would be able to arrange a courier collection for you. If you are returning due to a potentially faulty item please check our full return details here under the returns tab; http://www.skatehut.co.uk/customer

We would advise you to at least obtain proof of posting when returning goods, as loss or damage during return shipping is the responsibility of the customer.

Our postal address for returned goods is:

Returns Dept.
Skate Hut Ltd
Unit 2, Block 2
Shenstone Trading Estate
Halesowen
West Midlands
B63 3XB

All of this information can be found on the reverse of your invoice which includes a simple form to return along with your items. Please complete this in full to avoid any delays. 

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What if my product is on back order?

If 1 or more of your items is not in stock, we will back order it for you, and despatch it as soon as available. Prior to this, we will be in contact either by phone or email to offer alternative products or the option to cancel.
Tax charges: All prices listed on our site include any tax required.

Reaching us if you need to reach us, please email us using the link on the store page, alternatively, you can call on 0121 501 1111 (international +44 0121 501 1111) or write to us at

Skatehut
Unit 2, block 2
Shenstone trading estate
Halesowen
Birmingham
B63 3xb

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How do I get a price match?

Please read the conditions below and call to price match and have the competitors website address ready so our sales person can compare the match. If successful the order can then be processed in full over the phone.

  1. The website that the match is to be made against must have the goods in stock. When comparing footware or clothing the size must be in stock.
  2. The goods must be identical in every way.
  3. The quoted price of the competitor must include shipping and tax charges.
  4. We are unable to match against websites outside of the uk, sites selling bankrupt stock or any 3rd party auction site such as Amazon or eBay.
  5. The price match offer is not a binding contract until payment has been completed, and Skate Hut reserve the right to refuse pricematching at our discretion.
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How do I make a purchase on your website?

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit/debit card payment or payments by paypal.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

By purchasing from us you agree for us to contact you with offers and promotions

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Loyalty Points

INTRODUCING THE NEW LOYALTY POINTS SYSTEM:

  • Our loyalty points scheme allows customers that have accounts with us to place orders and gain discounts off future orders by spending their loyalty points through our site.

 

The Way it Works:

 

  • For every pound you spend with Skate hut you will receive a loyalty point (these are generally rounded up to the nearest pound) and each loyalty point is equivalent to 3p (GBP). So, if you were to spend £150 with us you would receive 150 loyalty points which equates to £4.50 of discount off any future order.
  • Every time you spend with us your points will accumulate and you don’t have to spend them per order as they will mount up each time you spend.
  • You can also spend a fraction of your loyalty points rather than all of them at once if you wanted to get a small discount off an order i.e. equivalent to postage.
  • When you wish to spend points from your account you can input the desired amount of money to take off rather than the amount of points to use, this way it makes it easier for you to keep track of what you’re spending.
  • Unfortunately only Loyalty points can be spent when you place an order through the site and not over the phone due to the Data Protection Act 1998, however when you place orders over the phone you’re still gaining points and we can let you know how many you’ve earned on your order.

 

Your Skate Hut Account:

You can keep a track of your loyalty points through your Skate hut account online.

If you haven’t set up a Skate hut account already then your points won’t accumulate or be saved so you would be losing out on great deals and offers, but you can do this by going here: https://www.skatehut.co.uk/account and selecting the NEW USER tab.

If you also have several accounts with us but on different email addresses we are able to link the loyalty points that you have gathered, or can gather, together for you.  Just give us a call on 0121 501 1111 and let us know your email addresses for the accounts then our helpful staff can do this for you.

 

Returns and Refunds

When you return an item to us for a refund or request a refund on an order or item we will deduct the loyalty points from you.

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What are your contact details?

Skatehut Limited
Unit 2, Block 2, 
Shenstone Trading Estate,
Halesowen
West Midlands
B63 3XB
United Kingdom

Phone: 0121 501 1111
Email: sales@skatehut.co.uk
Vat reg number: 921 8756 07
Company reg number: 7200066

OFFICE HOURS:

Monday: Thursday 8am-6pm
Fridays: 8am- 5.30pm
Saturday: 9:30am - 5.30pm

SHOP HOURS:

Monday: 9.30am – 6pm 
Tuesday: 9.30am – 6pm
Wednesday: 9.30am – 6pm
Thursday: 9.30am – 6pm
Friday: 9.30am – 5.30pm
Saturday: 9.30am - 5.30pm
Sunday: 10am - 4pm

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Could you build my Skateboard/Scooter?

We are more than happy to build your skateboard/scooter before we despatch your order. However, please note that this may delay your delivery. If your delivery is going to be delayed we will contact you regarding this. 

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Delivery

Please read the below information regarding your delivery. If you have any questions regarding delivery please don’t hesitate to contact us on either 01215011111 or sales@skatehut.co.uk.

 Delivery Options Explained

 Below is a breakdown of the delivery options we offer.
  • Royal Mail (2-3 Working Days)

When ordered before 3pm your order will be dispatched via Royal Mail. Delivery will typically take between 2-3 days.  

  • Hermes Tracked (2-4 Days)

When ordered before 3pm your order will be dispatched via Hermes. This is a tracked service so you can check your delivery is on the way. This would usually be within 2 days, inclusive of Saturdays. Please allow up to 4 days for delivery.

  • DPD Tracked Next Working Day

When ordered before 3pm your order will be dispatched on the same day via DPD. This is a tracked service so you can check the progress of your package. On the day of delivery you will also receive a text/email notifying you of an estimated hour delivery window. Your item will be with you on the next working day. This does not include Saturday.  This service is only available for UK Mainland customers.

  • DPD Next Working Day – By Noon

When ordered before 3pm your order will be dispatched on the same day via DPD. This is a tracked service that will be with you in the morning of the next working day. This does not include Saturday. This service is only available for UK Mainland customers. Orders placed after 3pm on Friday will be shipped on Monday, 

  • DPD Saturday

When ordered before 3pm on Friday your order will be dispatched via DPD. This is a tracked service so you can check on the progress of your package. You will also receive a text/email notifying you of dispatch and an estimated hour delivery window. This service is only available for UK Mainland customers. 

  • Channel Islands (1-3 Days)

This option is for customers from the Channel Islands. If ordered before 3pm your order will be dispatched on the same day via Hermes tracked service. This will take 2-3 days for delivery.

  • ROI and NI (2-3 Days)

This option is for customer in Ireland and Northern Ireland. If ordered before 3pm your items will be dispatched on the same day via Nightline. This is a tracked service so you can check the progress of your delivery. This service typically takes 2 days. 

Unfortunately we cannot offer next day service to the following UK Postcodes;

AB30-38, AB41-56, FK17-21, G83, HS1-9, IV1-99, KA27-28, KW, PA20-99, PH15-99, PO[30-41], IM1-99, TR21-25, JE, GY, BT1-99

If you reside within one of the above postcodes your delivery options will automatically be presented when checking out.

Delivery Costs

Order Value under £10

  • Royal Mail First Class (2-3 Working Days) - FREE
  • Hermes Tracked (2-3 Days) - £2.95
  • DPD Tracked Next Working Day - £4.95
  • ROI and NI (3-4 Days) - £4.95
  • Channel Islands (1-3 Days) - £4.95
  • DPD Europe Tracked (2-5 Days) - £11.95

Order Value £10 - £75

  • Hermes Tracked (2-3 Days) - FREE
  • DPD Next Week Day (Mon-Fri) - £3.95
  • ROI and NI (3-4 Days) - £4.95
  • Channel Islands (1-3 Days) - £4.95
  • DPD Tracked Next Working Day by Noon - £8.95
  • DPD Saturday - £9.95
  • DPD Europe Tracked (2-5 Days) - £11.95

Order Value over £75

  • DPD Next Week Day (Mon-Fri) – FREE
  • ROI and NI (3-4 Days) - £4.95
  • Channel Islands (1-3 Days) - £4.95
  • DPD Tracked Next Working Day by Noon - £8.95
  • DPD Saturday - £9.95
  • DPD Europe Tracked (2-5 Days) - £11.95

European Delivery

 DPD Europe Tracked Zone 1 (2-5 Days) - £11.95

  • Belgium
  • France
  • Germany
  • Luxembourg
  • Netherlands
  • Austria
  • Finland
  • Denmark
  • Sweden

 DPD Europe Tracked Zone 2 (3-5 Days) - £17.95

  • Czech Republic
  • Italy
  • Spain
  • Slovenia
  • Estonia
  • Hungary
  • Poland
  • Slovakia
  • Latvia
  • Lithuania

 DPD Europe Tracked Zone 3 (4-8 Days) – £24.95

  • Portugal
  • Romania
  • Serbia

 If your country is not listed above please email sales@skatehut.co.uk and we will be able to provide a quote for delivery.

USA Delivery

Deliveries to the USA are NEXT DAY providing they are ordered before 12 Noon (GMT), however on some occasions packages can be held at customs, this can typically take 2-3 days to clear and cannot be prevented, therefore Skate Hut can't be held responsible if this happens.

Items under 2 Kg and of a smaller size typically cost £12 to deliver

Items of a larger size and weight can be £20 upwards

All delivery costs are present at the 'My Basket' screen once the shipping destination is chosen, before any money is taken. 

Please be aware with abnormally heavy or Bulky items a Skate Hut representative may contact you before shipment if this transaction cannot be performed.

International Delivery

Please note Skate Hut Ltd is not responsible for any duty or import charges for goods shipped. Please check with the customs in your country regarding any charges that may occur from purchasing goods from overseas.

Rest of World Zone 1 - £29.95

  • Albania
  • Belarus
  • Bosnia-Herzegovina
  • Bulgaria
  • Croatia
  • Cyprus
  • Faroe Islands
  • Gibraltar
  • Greece
  • Greenland
  • Iceland
  • Liechtenstein
  • Macedonia
  • Malta
  • Moldova
  • Montenegro
  • Norway
  • Switzerland
  • Turkey
  • Ukraine

Rest of World Zone 2 - £34.95

  • Australia
  • Canada
  • China
  • Hong Kong
  • India
  • Japan
  • Philippines
  • Singapore

Rest of World Zone 3 - £39.95

  • New Zealand
  • South Africa

 The orders will be sent via DHL Express Air and the Prices quoted above is for packages up to 5kg. If your order is over 5kg we may contact you to take extra payment for carriage.

 If your country is not listed above please email sales@skatehut.co.uk and we can provide a quote for delivery. 

The small print (Actually quite big…)

Please note for UK Next Working Day Service if you place an order after 3pm on a Thursday your order will be dispatched on Friday for delivery on Monday (Unless a Saturday delivery option is selected at checkout). If you place an order after 3pm on Friday your order will be dispatched on Monday for delivery on Tuesday. Saturday delivery is availble for orders placed before 3pm on Friday as long as Saturday Delivery is selected at checkout.. The service is next WORKING day (provided you order before 3pm) and they require someone to sign for the goods. Please note next working day delivery does not include Saturday. If you request that the package is left somewhere without a signature, this will only be done at the discretion of the delivery driver. If you do request an item is left without a signature, you assume responsibility for any loss or damage to the package.

Can't be home for delivery? Don't worry - Skate Hut can ship to any UK address so you can have your order delivered to your place of work, to a friend, a relative or neighbour. Simply enter your preferred delivery address when checking out.

If you need an order delivered the following day but it is after 3pm please email or call us and we will endeavour to despatch your order up until our courier collects at about 4pm.  

If for any reason there is a delay in shipping your order a Skate Hut representative will contact you as soon as possible to inform you of any issue.


Returns

Returns Procedure

We should be able to answer all your questions here.  However if you need any further help please contact our Customer Service Team on 0121 501 1111 or email us at sales@skatehut.co.uk

1)     How do I return my items?

2)     Where do I send my items?

3)     Can I return my item?

4)     Product damaged/sent in error

5)     When will my return be processed?

6)     How long will it take for my refund to go through?

7)     My exchange is URGENT, what do I do?

8)     Returning products for warranty issues.

9)     Problems with your scooter

 

At Skate Hut we offer a 30 day returns policy that commences upon the date of receipt. During these 30 days we can also exchange any unused items, however we advise you to contact us beforehand.

Please note that if you try to return your order after the 30 days period the return will not be accepted and the items will be sent back out to you, unless exceptional circumstances apply. 

 

How do I return my items?

On the reverse of your invoice you will see a returns form which needs to be completed in full and returned with your goods. 

Before processing the return it is important that you read the conditions below.

Please Note:  Our Customers are responsible for the cost of Return Postage, unless the return is due to an error on our part. 

We can only accept returns/exchanges which are in a new and unused condition, with all tags and packaging included.  All returns are checked by Skate Hut before a refund is issued. We will not accept returned goods that are not in a saleable condition and will return them at a cost to the buyer.  

While we understand that our customers will want to try items on, if returned, they cannot show signs of use. 

If your product has been used in any way, please contact us before returning the item. Authorisation for this type of return is required; otherwise any cost incurred will be the customer's responsibility.

 

Where do I send my items?

Please address all returns to: 

Returns Dept
Skate Hut Limited
Unit 2, Block 2
Shenstone Trading Estate
Halesowen
West Midlands
B63 3XB

Please do not put any tape or labels directly on the packaging of the product box.  This may damage the packaging and cause the item to be unsalable. Due to this you may be charged for the resulting damage. 

All exchanges will be sent out to you FREE of charge.

Can I return my item?

The item cannot be returned if:

  • It has been used or worn for a prolonged period of time
  • It is marked or dirty in anyway
  • The packaging has been lost, thrown away or damaged (In a manner not caused by transportation).
  • It has been damaged in return transit due to insufficient packaging.

Please do not return items deemed faulty to us without prior consent from the Skate Hut sales team.

In the unfortunate event that you have received an item thought to be faulty please follow these steps

1)     If a manual is present please read thoroughly to ensure correct operation of the product

2)     If the fault persists please email sales@skatehut with a description of the proposed fault and your order number. If you can attach a photo of the area this could help speed up the process a great deal.  Alternatively please call to discuss this with our Customer Service team on 0121 501 1111.

3)    Await for further instruction in reply from a member of our sales team. Emails are usually answered within 24 working hours.

If you think you may have a fault with your scooter please see the information below regarding possible scooter faults. 

What if my product was damaged/sent in error?

If a product was delivered in error or the product was damaged on arrival we can refund the cost of return postage up to £10.00.  It is important that we are notified within 48 hours of receipt of goods.  We would advise you to at least obtain proof of posting when returning goods, as loss or damage during return shipping is the responsibility of the customer.

Our postal address for returned goods is:

Returns Dept
Skate Hut Limited
Unit 2, Block 2
Shenstone Trading Estate
Halesowen
West Midlands
B63 3XB

 

When will my return be processed?

It can take 3 – 5 days for your return to be processed from date receipt of the goods. Please allow for this time period before contacting us.  Once your return has been processed the Returns Team will contact you via email or phone to confirm this.

If there are any problems or extra payment needs to be taken for an exchange our Returns team will contact you via phone to discuss this.  It is important therefore to ensure the correct number is provided with your return. 

 

How long will it take for my refund to go through? 

Once the refund has been processed by our team it can take up to 72 hours for the money to reach your account.  All refunds will be credited back to the original method used to place the order.

 

My Exchange is URGENT, what do I do? 

We understand that sometimes an exchange may be URGENT as it is needed for a certain event.  In this case we strongly recommend that you place a new order through our website and then send the other items back as a return for a full refund.  However, you must still ensure that you are within the 30 day return period for them to be accepted. 

Please ensure that you check delivery times stated before ordering – we do have a cut off time for next day delivery.

 

Returning Products for Warranty Issues 

At Skate Hut we want to offer the best service.  Sometimes we are not able to help with a possible fault through communication alone.  Due to this we may request that a product is returned to us for inspection after a warranty issue is reported.  It may be that we need to do this to determine the fault. We may also ask for the opinion of the manufacturer on some warranty issues.

After we have inspected the item (which can take 3 – 5 days) we will determine whether this has a manufacturing fault or not.  If a fault is found Skate Hut will reimburse your postage costs, and cover the postage costs to return the product to you, once fixed.  However, if the products have been damaged through use or general wear and tear, you will be responsible for all postage costs. Our returns team will be in contact to discuss the return of the item.

 

Problems with your Scooter?


 Is my scooter faulty?

If you are thinking about contacting us regarding a scooter you think may be faulty or developed a fault, please take the time to read the following information:

The 1st thing to do is to consult the manufacturer’s manual and to make sure everything is assembled to the standard that was intended by the manufacturer.

Most scooters are now used for tricks and as such are deemed a piece of extreme sports equipment, please feel free to visit our YouTube channel for a quick insight into what they are used for http://www.youtube.com/user/skatehutuk 

Being at the forefront of scooters for the last 5 years has given us the opportunity to access and witness countless broken scooters over the years, with this in mind we are able to make informed decisions based on information provided by the customer and help out where possible through good will.

The life of a scooter or any other product can be increased with general maintenance, if the product is assembled to a satisfactory level as detailed in the manufactures manual this will drastically reduce the chance of breakages or problem occurring.

The most common problems that can develop within the life of a scooter can be avoided, and therefore are not covered under warranty, these include:

Rounded Bolts

It is important that when tightening bolts, make sure you are using the correct tools and any Allan Key or spanner is seated correctly, do not over tighten bolts and ensure the correct amount of leverage is used.

Poor Wheel Alignment 

This can be caused by a loose headset and locking nut on threaded set ups, this can be tightened commonly with a 36mm wrench. A second cause can be an insufficiently tightened collar clamp. 

Clunky / Noisy Headsets

Headsets have several moving parts, and can be quite delicate, therefore require some looking after, it is important to keep them clean, free of grit mud or water, if a headset starts to become less effective, it is important to take them apart and clean them (remembering the order of assembly) we also recommend using a purpose made lubricant and not grease.

Wheels

Wheels are a wearing part, and will need to be replaced after time, but can prematurely “de-hub” or “chunk” if they are bashed on curbs or copings.

Noisy Clicking Bearings

Like headsets, bearings are a moving part and need to be kept free from dirt, water and grime. This can be helped with a purpose made lubricant; however a lot of bearings are damaged during fitment as there is no give in metal they can be a tight fit so have to be inserted with great care.

Worn Brakes

Brakes by their very nature will wear, but this is not helped by over braking or braking with too much force

Griptape

Griptape will wear, if it didn’t it wouldn’t be doing its job, however to prolong the life of your tape try to keep it dry, and away from extreme temperatures.

Handlebar Grips

These will wear through use, and will have to be regularly changed for the safety of the rider, but damage can be caused trying to put them on, you can use hairspray or WD40 to assist with this.

Broken Handlebars

Please ensure that your collar clamp is suitable for the scooter that you are using and is sufficiently tightened up, if ridden with play in the bars this drastically increases the chance of them breaking around the clamp area.

 

For any further questions or general queries please contact sales@skatehut.co.uk or Telephone on 0121 501 1111

 

 

 

 

 

 

 

Back-Orders

If 1 or more of your items is not in stock, we will back order it for you, and despatch it as soon as available. Prior to this, we will be in contact either by phone or email to offer alternative products or the option to cancel.

It is also possible to reach us through your account page

Pre-Orders

To give you the best possible chance of securing your product, you are able to place a pre-order, doing this will allocate stock to your order.

  • You will not be charged until the goods are shipped out from our warehouse
  • All re-stock dates given have been provided by the UK distributor, but ARE subject to changes beyond our control, we notify all customers in the unlikely event of any changes
Ts & Cs

Safety Information

  • Important: always wear a helmet and pads when using any equipment purchased from skatehut.
  • Electric scooters- must only be used on private property. Use of this product on public highways is illegal and could lead to prosecution. By puchasing this product you confirm you understand this advice.
  • Heelys- always remove the wheels when using the shoes in “walking” or “shoe” mode.
  • Never use any equipment on or near roads.
  • The items we sell are fun but can be dangerous- you are using them at your own risk so please be careful- please read all safety instructions before use.

Skatehut and its owners will not be responsible for any injury or damage caused as a result of using any equpiment purchased from skatehut. Goods purchased from skatehut are used at your own risk. Please be careful. Skatehut Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our contact details:

Skatehut Limited
Unit 2, Block 2
Shenstone Trading Estate
Off Bromsgrove Road
Halesowen
West Midlands
B63 3XB

Phone: 0121 501 1111
Fax: 0872 110 8414
Email: sales@skatehut.co.uk
Vat reg number: 160 3777 11
Company reg number: 7200066

Office Opening Times:

Monday-Thursday: 8am - 8pm
Friday: 8am - 5:30pm
Saturady: 9:30am - 5:30pm
Sunday: Closed

Shop Opening Times:

Monday-Thursday: 9:30am - 8pm
Friday: 9:30am - 5:30pm
Saturday: 9:30am - 5:30pm
Sunday: 10am - 4pm


Making a purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit/debit card payment or payments by paypal.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

By purchasing from us you agree for us to contact you with offers and promotions

Security & Privacy

What information do we collect?

We collect information from you when you register on our site. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: 

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To administer a contest, promotion, survey or other site feature
  •  To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

This Website uses cookies by the following third parties:

Google Analytics: This cookie allows us to monitor user interaction with this Website including, but not limited to page views, source and time spent on Website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our Website, and strive to provide you with a better user experience.

Google AdWords: Using Google AdWords code we are able to see which adverts helped lead to a purchase. This allows us to make better use of our paid search budget. This information is not personally identifiable.

DoubleClick: We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will post those changes on this page. 

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

www.skatehut.co.uk
Unit 2, Block 2, Shenstone Trading Estate
Halesowen,West Midlands B63 3XB

sales@skatehut.co.uk

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