If you are unhappy with your purchase in any way you have 14 days from receiving your purchase to return it to us for a refund. The returned item must be in an unused and saleable condition including all tags and packaging. Please wrap the returned item suitably to avoid damage to goods and packaging. Do not stick labels or tape directly on to the packaging. Doing so will result in the refusal of the return.
Please allow 3-5 WORKING days for us to process your return. Any returns received after the 14 day period will not be accepted for a refund. All refunds will be credited back via the original method used to purchase the order and can take between 3-5 WORKING days to show on your account. Please ensure your details are up to date as we may need to contact you regarding your returned item.
We are happy to exchange unused items in their original packaging up to 30 days from the item being delivered. Please follow the process below to arrange this. We will send the exchanged item back to you free of charge on receipt of the original goods.
If you wish to return an item to us please do so by obtaining a unique returns RMA code. Failure to do so may result in a delay processing your return.
Along with your return please include the following where possible;
- Your unique RMA Code
- Your order number
- Your contact details
- A short note explaining the reason for return
To begin the returns process please visit www.skatehut.co.uk/account/returns and follow the steps provided.If you have any questions regarding returns please contact us on
sales@skatehut.co.uk or 0121 501 1111
The address for returns is below;
Returns Dept.
Skate Hut Limited
Unit 2, Block 2
Shenstone Trading Estate
Halesowen
West Midlands
B63 3XB
Customers are accountable for returns postage costs. We would suggest at least obtaining proof of postage or using a recorded/signed for service as damage or loss will be the responsibility of the customer. Please note that timed/courier deliveries are unnecessary and can be costly.
Skate Hut does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send it back along with an RMA Code and note explaining the defect. We will then inspect the product and contact you; we may from time to time send the faulty item on to the supplier to be checked. If we have sent an incorrect item or an item is faulty we must be notified within 48 hours of receipt of goods. We will reimburse up to £10 of return postage if the item is deemed faulty or if we have sent the incorrect item. If the item is large we can offer a collection service if pictures can be provided. If we do arrange a collection there must be someone at the collection address between 9 – 5 on a weekday. If a collection is missed we will not attempt another free of charge.
Customers must carry out a thorough inspection when the item is purchased and delivered to confirm the item is:
• Of satisfactory quality.
• Described correctly.
• Fit for purpose.
This examination will reveal any items which may be deemed defective. Any faults must be brought to our attention immediately and must not be used for safety reasons.
Scooter Fault Procedure
The Sale of Goods Act states the life span of any product is to last a reasonable length of time.
When a product is suspected faulty we will evaluate the following:
• The price of the product.
• How long ago it was purchased.
• How much it has been used and how aggressively.
• If it has been used in poor weather or off road.
• The materials with which the product had been made.
Skate Hut has been in the action sports industry for a long time and as such as built up a wealth of knowledge on the action sports products that we sell. We are able to do this as we are also regular participants in the sports that we cater for. Knowledge gained from this experience means we can take pride in our ability to successfully supply our customers with technical products that will specifically meet their needs. This knowledge also allows us to critically analyse damaged products for any possible faults. Following satisfactory analysis by Skate Hut staff, if we confirm that a product has a manufacturing fault we will aim to; repair, replace or refund:
- We will offer a refund if you reject the product within a reasonable length of time and if the product is new or only used a few times. Each customer will be dealt with individually.
- If you do not want to reject the product or it is too late to, we will offer to repair or replace the scooter product. Each customer will be dealt with individually.
If you would like to contact us regarding a possible fault with your product please send us a preliminary email to
sales@skatehut.co.uk with as much information as possible including the following:
• Order number.
• The name/model of the faulty scooter.
• What fault has occurred.
• How did the situation arise, what was happening at the time.
• Please include wherever possible photos showing us the damage. Please also include a photo of the underside of the deck.
Once we have received and read your email we will assess whether the product needs to be returned to us for further investigation or repair. If the suspected fault is caused from misuse or general wear and tear we will deem the product not faulty. E.g. rusty bearings, ripped grip tape etc.
If you are unhappy or disagree with any of our findings we can send the email and photos for a second opinion. We would normally send this to the supplier/manufacturer as they have a wide knowledge of the products. We will deal with each customer as quickly as possible however if we do need to source outside information this can slow the process.
Please refer to the manual that came with your scooter for info and tips on how best to maintain your product and for warranty information.
Never take out your frustration on any of your sports equipment, the quickest way to damage anything is to throw it across a skate-park.
