NON UK / EU DELIVERIES
Due to issues with new Brexit legislation and delays at the borders, we are currently only able to deliver into Germany and Ireland within the EU. All other destinations outside the EU are operating as normal. We are working closely with our delivery partners to ensure we are able to reinstate services to other countries as soon as we can.
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that SkateHut has no control over additional charges in relation to customs clearance. SkateHut recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer. Refunds of any returned order will be of items, not the services incurred.
Our online store and distribution centre remain open. We have employed enhanced measures to ensure staff are kept safe on shift. These include a reduced headcount, strict two-metre social distancing at all times, face masks, safety partitions, split shifts and break times along with increased cleaning processes and increased hand sanitisers and hand cleaning. All of our couriers have introduced no contact deliveries for all customers meaning that the driver will sign on your behalf and ensure the social distancing recommendations are adhered to. Up to date delivery times can be found on both product pages and throughout the checkout process Please note that throughout this period there may be unavoidable delays to some deliveries as we ensure that both SkateHut and our delivery partners stick to these strict guidelines to keep our staff and the wider community safe.
CUSTOMER SERVICES & SALES LINES
Although at home in their pyjamas, our team remain on hand to help you in all the usual ways - phone, email or live chat - seven days a week.
As all of our stores are in Tier 4 areas (West Midlands, Northants and North West) they are now closed as per government guidelines. Please visit our Stores page for further information.
UK DELIVERY CHARGES
Delivery is free on all orders over £40. Should your order value be under £40, the delivery cost is £2.99. Delivery typically takes 4 to 5 working days.
NEXT WORKING DAY (NDD)
Delivery is £5.99 and currently takes 1 working day.
Please note that you will be presented with an estimated delivery date during checkout.
Please note that certain remote and offshore areas of the UK may be subject to extended delivery times. This will be reflected during the check out process and estimated delivery date.
|Shipping Method||Under £40||£40 and over|
|2-5 Weekday Delivery
(Monday to Friday)
(Next Working day)
|Next Working Day Delivery
(Monday to Friday))
To give you the best possible chance of securing your product, you are able to place a pre-order to reserve a new product due to be released in the near future. Doing this will allocate stock to your order. Pre-orders will be fulfilled in the order that they are placed. The quicker your pre-order is placed the earlier your goods will be received.
When placing a Pre-order using debit/ credit card payment you will be charged for the full amount of the order being placed. In practice, this will normally occur within 2 working days.
When placing a Pre-order using Paypal or Amazon Payments the full payment will be sent to us at the time the order is placed.
All re-stock dates given have been provided by the UK distributor, however ARE subject to changes beyond our control. In the event a pre-order is delayed we will notify all customers in the unlikely event of any changes as quickly as possible.
Please note that if any other products are ordered in conjunction with a pre-order item; unless we are instructed otherwise, these will be held until we can fulfil the whole order.
All delivery costs are present at the 'My Basket' screen once the shipping destination is chosen, before any money is taken.
* Please be aware with abnormally heavy or Bulky items a SkateHut representative may contact you before shipment if this transaction cannot be performed. The checkout filters out certain items that can't go out on particular shipping services because of the size of them, e.g. ramps are usually too big to go by a Royal Mail service. In such circumstances the only shipping options available will be displayed on the website, this then may exclude some free shipping options. *
The express delivery service (when available) is based on WORKING days and will require someone to sign for the goods. Please note working days do not include Saturday, Sunday, Bank Holidays, Public Holidays and Substitute days (see the GOV UK website for clarification).
If you request that the package is left somewhere without a signature, this will only be done at the discretion of the delivery driver. If you do request an item is left without a signature, you assume responsibility for any loss or damage to the package.
Our parcels are normally shipped in SkateHut branded packaging.
Can't be home for the delivery? Don't worry - SkateHut can ship to almost any UK address so you can have your order delivered to your place of work, to a friend, a relative or neighbour. Simply enter your preferred delivery address when checking out.
We normally do not deliver to drop-shipping companies or storage/self-storage companies.
Changing delivery address while your order is in transit - if you decide to change the delivery address after the delivery service was confirmed and the information was entered into the system, a redirection will lead to a different delivery time and therefore, a delayed delivery. Note that even if the new address is very close to the initial one, the information still has to be changed and the package re-labelled, which can lead to a change in the delivery date as well. In such cases, it would usually be quicker for the delivery to fail then pick up the order from the local depot in the evening of the due date.
Almost all deliveries will take place as scheduled. However, certain issues may be out of our control resulting in possible delays. Due to this, we advise against taking time off daily routines, such as work, to avoid any issues. An order can be placed to go to a business address if needed. If you are worried about a delivery for any reason or have any queries please contact our Customer Service Team on 0121 501 1111, or email us at [email protected].