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Is my scooter faulty?

If you are thinking about contacting us regarding a scooter you think may be faulty or developed a fault, please take the time to read the following information:

  • The first thing to do is to consult the manufacturer’s manual and to make sure everything is assembled to the standard that was intended by the manufacturer.
  • Most scooters are now used for tricks and as such are deemed a piece of extreme sports equipment, please feel free to visit our YouTube channel for a quick insight into what they are used for http://www.youtube.com/user/skatehutuk 
  • Being at the forefront of scooters for the last 5 years has given us the opportunity to access and witness countless broken scooters over the years, with this in mind we are able to make informed decisions based on information provided by the customer and help out where possible through good will.
  • The life of a scooter or any other product can be increased with general maintenance, if the product is assembled to a satisfactory level as detailed in the manufactures manual this will drastically reduce the chance of breakages or problem occurring.
  • Although scooters are designed for extreme use they are not impervious to damage. Due to the nature of this extreme sport items will need to be replaced and maintained on a regular basis. Please keep this in mind.

The most common problems that can develop within the life of a scooter can be avoided, and therefore are not covered under warranty, these include:

Rounded Bolts

It is important that when tightening bolts to make sure you are using the correct tools. You must make sure that the allan key or spanner is seated correctly. DO NOT over tighten bolts and ensure the correct amount of leverage is used.

Poor Wheel Alignment

This can be caused by a loose headset and locking nut on threaded set ups, this can be tightened most commonly with a 36mm wrench. Another cause may be an insufficiently tightened collar clamp.

Clunky/Noisy Headsets

Headsets have several moving parts, and can be quite delicate, therefore require some looking after, it is important to keep them clean, free of grit mud or water, if a headset starts to become less effective, it is important to take them apart and clean them (remembering the order of assembly) we also recommend using a purpose made lubricant and not grease.

Wheels

Wheels are a wearing part, and will need to be replaced after time, but can prematurely “de-hub” or “chunk” if they are bashed on curbs or copings.

Bearings

Like headsets, bearings are a moving part and need to be kept free from dirt, water and grime. This can be helped with a purpose made lubricant; however a lot of bearings are damaged during fitment as there is no give in metal they can be a tight fit so have to be inserted with great care.

Brakes

Brakes by their very nature will wear, but this is not helped by over braking or braking with too much force

Grip tape

Grip tape will wear, if it didn’t it wouldn’t be doing its job, however to prolong the life of your tape try to keep it dry, and away from extreme temperatures.

Handlebar Grips

These will wear through use, and will have to be regularly changed for the safety of the rider, but damage can be caused trying to put them on, you can use hairspray or WD40 to assist with this.

Broken Handlebars

Please ensure that your collar clamp is suitable for the scooter that you are using and is sufficiently tightened up, if ridden with play in the bars this drastically increases the chance of them breaking around the clamp area.

Decks

Scooter decks that have been used for excessive grinding (especially on concrete/walls) will by their very nature wear down. This is not deemed a manufacturing defect.

Paintwork

The paintwork applied to any product surface is not covered under any form of warranty, unless specifically stated in the manufacturer's personal warranty guidelines.

We understand that trying to learn new tricks can be frustrating but throwing your scooter around the skate park is a sure fire way to damage it so please don’t! 

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