If you are unhappy with the products in any way you may return them within 14 days of receipt at the cost to the customer, for either a full refund or for an exchange, this must be done within 30 days of receipt. We will send the exchanged item to you free of charge, on receipt of the original goods.
If you wish to return an item to us please do so by obtaining a unique returns RMA code. Failure to do so, may result in a delay processing your return.
Please take time to read the information below and then follow the link provided at the bottom of the page to get your code and start the simple returns process.
If you wish to return an item to us please do so by obtaining a unique returns RMA code. Failure to do so may result in a delay processing your return.
Along with your return please include the following where possible;
- Your unique RMA Code
- Your order number
- Your contact details
- A short note explaining the reason for return
To begin the returns process, please visit www.skatehut.co.uk/account/returns and follow the steps provided
Returned items must be in a new and unused condition, with all tags and packaging included. All returns are checked by Skatehut before a refund is issued. We will not accept returned goods that are not in a saleable condition and will return them at cost to the buyer.
An Item may be deemed in unsalable if:
- It has been used or worn for a prolonged period of time
- It is marked or dirty in anyway
- The packaging has been lost, thrown away or damaged (In a manner not caused by transportation).
- It has been damaged in return transit due to insufficient packaging.
Is your Product Faulty?
Please do not return items deemed faulty to us without prior consent from the Skatehut sales team.
In the unfortunate event that you have received an item thought to be faulty please follow these steps
1) If a manual is present please read thoroughly to ensure correct operation of the product
2) If the fault persists please email sales@skatehut with a description of the proposed fault and your order number, if you can attached a photo of the area this could help speed up the process a great deal.
3) Await for further instruction in reply from a member of our sales team. (emails are usual answered within 24 working hours.
Refunds will be made as soon as possible after returned goods are received and checked by Skatehut and are confirmed faulty. As you can appreciate this may vary in time span and we may have to seek further advice from the manufacturer of the product. If we have sent an incorrect item or an item is faulty we must be notified within 48 hours of receipt of goods. We will reimburse up to £10 of return postage if the item is deemed faulty or if we have sent the incorrect item. If the item is large we can offer a collection service if pictures can be provided. If we do arrange a collection there must be someone at the collection address between 9 – 5 on a weekday. If a collection is missed we will not attempt another free of charge.
We would advise you to at least obtain proof of posting when returning goods, as loss or damage during return shipping is the responsibility of the customer.
Our postal address for returned goods is:
Returns Dept
Skate Hut Limited
Unit 2, Block 2
Shenstone Trading Estate
Halesowen
West Midlands
B63 3XB
Refunds
Once a refund has agreed, the authorised payment will only be returned to the original method used for payment and can take up to 5 days depending on your bank.
Is my scooter faulty?
If you are thinking about contacting us regarding a scooter you think may be faulty or developed a fault, please take the time to read the following information:
The 1st thing to do is to consult the manufacturers manual and to make sure everything is assembled to the standard that was intended by the manufacturer.
Most scooters are now used for tricks and as such are deemed a piece of extreme sports equipment, please feel free to visit our youtube channel for a quick insight into what they are used for http://www.youtube.com/user/skatehutuk
Any product used in extreme use whether it is in the street or down the skate park cannot be covered by warranty. Therefore cannot be replaced by Skatehut. However being at the forefront of scooters for the last 5 years has given us the opportunity to access and witness countless broken scooters over the years, with this in mind we are able to make informed decisions based on information provided by the customer and help out where possible through good will. If our team of experts agree that something has not performed as it should when under the conditions of extreme use.
The life of a scooter or any other product can be increased with general maintenance, if the product is assembled to a satisfactory level as detailed in the manufactures manual this will drastically reduce the chance of breakages or problem occurring.
Most common problem that can develop within the life of a scooter can be avoided, and therefore are not covered under warranty, these include:
Rounded Bolts
It is important that when tightening bolts, make sure you are using the correct tools and any Allan Key or spanner is seated correctly, do not over tighten bolts and ensure the correct amount of leverage is used.
Poor Wheel Alignment
This can be caused by a loose headset and locking nut on threaded set ups, this can be tightened commonly with a 36mm wrench. A second cause can be an insufficiently tightened collar clamp.
Clunky / Noisy Headsets
Headsets have several moving parts, and can be quite delicate, therefore require some looking after, it is important to keep them clean, free of grit mud or water, if a headset starts to become less effective, it is important to take them apart and clean them (remembering the order of assembly) we also recommend using a purpose made lubricant and not grease.
Wheels
Wheels are a wearing part, and will need to be replaced after time, but can prematurely “de-hub” or “chunk” if they are bashed on curbs or copings.
Noisy Clicking Bearings
Like headsets , bearings are a moving part and need to be kept free from dirt, water and grime. This can be helped with a purpose made lubricant; however a lot of bearings are damaged during fitment as there is no give in metal they can be a tight fit so have to be inserted with great care.
Worn Brakes
Brakes by their very nature will wear, but this is not helped by over braking or braking with too much force
Griptape
Griptape will wear, if it didn’t it wouldn’t be doing its job, however to prolong the life of your tape try to keep it dry, and away from extreme temperatures.
Handlebar Grips
These will wear through use, and will have to be regularly changed for the safety of the rider, but damage can be caused trying to put them on, you can use hairspray or WD40 to assist with this.
Broken Handlebars
Please ensure that your collar clamp is suitable for the scooter that you are using and is sufficiently tightened up, if ridden with play in the bars the drastically increases the change of them breaking around the clamp area.
For any further questions or general queries please contact sales@skatehut.co.uk or Telephone on 0121 501 1111
